↘ Stage 13 / 13
Full flow ↗PHONE.
FRONT DOOR OF THE AGENCY
EVERYONE PICKS UP
Everyone answers the phone — within three rings, friendly, confident and professional. Never guess: take details and pass them on correctly.
↘ THE FRONT DOOR
ANSWERTHE PHONE.
Everyone answers the phone. Within 3 rings where possible. Be friendly, confident and professional. If unsure, never guess — take details and pass on correctly.
↘ HOW IT SOUNDS
THE STANDARD.
- Everyone answers — it's not someone else's job
- Within 3 rings where possible
- Friendly, confident, professional
- Never guess. Take details, pass on correctly
- Standard greeting: “Hello, Paradise.”